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Document360 vs Guru
Document360 and Guru are AI knowledge tools, which store a company's documents and answer questions from them. Our editors read both companies' own sites, then read what support, IT and knowledge managers say about the two tools in public reviews, community boards and chat forums. The table below compares price, limits and features.
| What buyers compare | Document360 | Guru |
|---|---|---|
| Price per monthSources 3, 4 | Quote, built around your setup | Quote, packaged around your size and AI needs |
| Integrations and featuresSources 3, 4 | Eddy AI search and writing, API, SSO and SCIM, PDF and Word import, private hosting | Enterprise AI search, knowledge agents and team hubs |
| Security and deploymentSources 3, 4 | SOC 2 Type II, ISO 27001 and GDPR. Standard migration included in most quotes | Not published |
| Best forSources 1, 2 | Product, support, and docs teams that need versioned knowledge bases with AI search and authoring for customers or employees | Support, sales, and internal ops teams that need AI answers grounded in verified knowledge cards and policies |
List prices in US dollars per month before tax, as published on each vendor's site on October 16, 2026, billed monthly unless the cell says otherwise. "Quote" means the vendor sets the price through its sales team. A green check marks a row where the published data shows a clear edge.
Which one fits
Document360 is built for publishing documentation, and Guru for answering staff questions inside their daily tools.
Choose Document360 if
- You publish a help center, product docs or API docs for customers and need versions, review workflows and analytics.
- You are moving off another tool. Document360 includes standard migration from Confluence, Google Docs, SharePoint or PDFs in most quotes.
- You want AI search and writing help on the same knowledge base. Eddy AI answers questions from your articles and helps authors draft them.
Choose Guru if
- Your support, sales or operations staff need answers inside the tools they already use, drawn from verified company knowledge.
- You worry about stale answers. Guru's knowledge agents can now mark information as verified or unverified.
- You want AI search across company knowledge, along with a knowledge base.
What buyers say
“Guru is better when experts need verification nudges on cards so the wiki doesn’t rot. Document360 is better when you need a structured, versioned help center readers can browse.”
edickstein · HN · · source
“We picked Guru for card search and a bookmarklet our support agents live in. I’d only look at Document360 if the main job was a public docs site with categories, not Slack-side cards.”
hv23 · HN · · source
“Document360 is where we publish the customer help center, with versions and review workflows. Guru is what support agents use for internal answers, and the verified marker helps with stale content.”
Support operations manager, SaaS company
Representative buyer view
Verdict
Document360 (7.6 out of 10, Recommend) is the better fit for publishing a help center or product docs that customers read, with versions, review workflows and migration from your old tool. Guru (7.5 out of 10, Recommend) is the better fit for answering staff questions inside the tools they already use, from company knowledge that is marked as verified or unverified.
Methodology
We read the Document360 and Guru pricing pages and product sites on October 16, 2026 and recorded every published price, limit and plan feature. A cell reads "Not published" when the vendor does not state that detail on its site, and rows where neither vendor publishes anything were left out.
Scores, best-fit notes and buyer quotes come from the AIR reviews of each product, which weight practitioner reviews at 40%, hands-on product checks at 35%, pricing at 15% and docs at 10%. Paid reviews and pay-for-play sites are excluded. Quotes marked Representative buyer view are written by AIR to reflect buyer feedback and carry no source link.